Delivery & Returns
ORDER PROCESSING
Orders are normally prepared and dispatched within 1–3 working days. Working days exclude weekends and UK public holidays.
Processing times may be extended during busy periods, product launches or promotional events. Delivery times begin after the order has been dispatched.
UK DELIVERY
Standard UK delivery is free on orders over £25 after discounts.
Available delivery methods, costs and estimated delivery times are displayed at checkout. Delivery dates are estimates and cannot be guaranteed.
INTERNATIONAL DELIVERY
We deliver to selected international destinations. Available shipping options and prices are calculated at checkout according to the destination.
International orders may be subject to customs duties, import taxes or local handling fees. These charges are determined by the destination country and remain the customer’s responsibility.
TRACKING
Where tracking is available, you will receive a shipping confirmation email containing your tracking details. Please allow some time for the tracking link to become active.
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address. Please contact us immediately if you notice an error.
We cannot guarantee that an address can be changed once an order has entered preparation or has been dispatched. Additional delivery charges caused by an incorrect or incomplete address may be charged to the customer.
DELAYS AND LOST PARCELS
Occasional carrier or customs delays may occur outside our control. If your tracking has not updated or your parcel is significantly delayed, contact info.ayamodesty@gmail.com with your order number.
RETURNS AND HYGIENE
For hygiene reasons, hijabs cannot be returned or exchanged once the hygiene tag or seal has been removed.
To qualify for an eligible return, the item must remain:
• Unworn, unwashed and unused
• Free from makeup, stains, oils, perfume, smoke and body odour
• In its original condition and packaging
• Complete with all tags and hygiene seals attached and intact
Contact us within 14 days of receiving your order before returning an eligible item. Items returned without prior approval may not be accepted.
NO DIRECT EXCHANGES
We do not offer direct exchanges. If an item is eligible for return, you may request a refund and place a new order for your preferred product or colour.
RETURN SHIPPING
Customers are responsible for return postage unless the item received is faulty, damaged upon arrival or incorrect.
We recommend using a tracked delivery service. AYA MODESTY cannot be held responsible for returns lost during transit.
REFUNDS
Eligible returned items will be inspected before a refund is approved. Approved refunds will be issued to the original payment method within 14 days of receiving the returned item.
Original express or upgraded delivery costs are non-refundable beyond the cost of standard delivery where applicable.
FAULTY, DAMAGED OR INCORRECT ITEMS
If your order arrives faulty, damaged or incorrect, email info.ayamodesty@gmail.com with your order number and clear photographs.
If the issue is confirmed, we will offer an appropriate solution and cover reasonable return costs where required. This policy does not affect your statutory consumer rights.