DELIVERY & RETURNS

DELIVERY

All Aya Modesty orders are prepared with care. Available delivery methods, shipping costs and estimated delivery times will be displayed at checkout according to your location.

Once your order has been dispatched, you will receive a confirmation email with tracking information where available. Delivery times are estimates and may be affected by circumstances outside our control, such as carrier or customs delays.

Please ensure that your delivery address is correct before completing your order. If you notice an error, contact us as soon as possible atinfo.ayamodesty@gmail.com

RETURNS

We hope you love your Aya Modesty purchase. If you wish to return an item, please contact us at info.ayamodesty@gmail.com within 14 calendar days of receiving your order. Include your order number and the reason for your return.

Once your return request has been approved, the item must be sent back within 14 days. Please do not return an item without contacting us first.

 

RETURN CONDITIONS

To qualify for a full refund, the item must be:

• Unworn, except for a careful fitting

• Unwashed and unaltered

• In its original condition and packaging

• Returned with all tags and hygiene seals attached and intact

A refund may be refused or reduced, where permitted by law, if the hijab:

• Has been worn or washed

• Is stained, marked or damaged after delivery

• Contains makeup, foundation, oils or other cosmetic marks

• Contains perfume, smoke, body odour or any other noticeable smell

• Has missing or removed tags or hygiene seals

• Is no longer in a resalable condition

All returned items will be carefully inspected before a refund is approved.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item received is faulty, damaged upon arrival or incorrect.

We strongly recommend using a tracked delivery service. Aya Modesty cannot be held responsible for returned parcels that are lost in transit.

REFUNDS

Once your return has been received and inspected, we will notify you of its approval or rejection. Approved refunds will be issued to the original payment method within 14 days. Your bank or payment provider may require additional processing time.

FAULTY, DAMAGED OR INCORRECT ITEMS

If your order arrives faulty, damaged or incorrect, please contact us within 7 days of delivery at info.ayamodesty@gmail.com. Include your order number and clear photographs of the issue so that we can assist you quickly.

If the issue is confirmed, we will arrange an appropriate replacement or refund and cover reasonable return costs. This policy does not affect your statutory consumer rights.

HYGIENE NOTICE

For hygiene reasons, sealed products that are unsuitable for return may not be accepted once their hygiene seal has been removed, where permitted by applicable law. This does not affect your rights if an item is faulty or not as described.