FAQ
FREQUENTLY ASKED QUESTIONS
WHAT PRODUCTS DOES AYA MODESTY OFFER?
Aya Modesty offers a carefully selected range of hijabs designed to combine comfort, elegance and practicality. Our collections include Premium Jersey, Bamboo Modal and Instant Hijabs in a variety of colours.
HOW CAN I PLACE AN ORDER?
Choose your favourite products, select the desired colour and quantity, then add them to your basket. Once you have completed the checkout process and payment, you will receive an order confirmation by email.
DO YOU OFFER EXCHANGES?
No, Aya Modesty does not offer exchanges. If you would like a different colour or product, you must return the original item in accordance with our return policy and place a new order.
Returned items must be unworn, unwashed, unaltered and in their original condition, with all tags and hygiene seals attached. Items showing stains, makeup, odours or signs of wear will not be accepted.
If you receive an incorrect, faulty or damaged item, please contact us at info.ayamodesty@gmail.com with your order number and clear photographs.
HOW LONG DOES DELIVERY TAKE?
The available delivery options, shipping costs and estimated delivery times are displayed at checkout according to your location. You will receive a confirmation email with tracking information once your order has been dispatched, where available.
DO YOU SHIP INTERNATIONALLY?
Yes, Aya Modesty ships to selected international destinations. Available shipping options and costs will be displayed at checkout.
HOW CAN I TRACK MY ORDER?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. Please allow some time for the tracking details to become active.
WHAT SHOULD I DO IF MY ORDER IS DELAYED?
Delivery times are estimates and occasional delays may occur. If your tracking information has not been updated or your parcel is significantly delayed, please contact us at info.ayamodesty@gmail.com with your order number.
WHAT SHOULD I DO IF I RECEIVE A FAULTY, DAMAGED OR INCORRECT ITEM?
Please contact us within 7 days of delivery at info.ayamodesty@gmail.com. Include your order number and clear photographs of the item and packaging so that we can assist you as quickly as possible. This does not affect your statutory consumer rights.
CAN I RETURN AN ITEM?
Yes. Please contact us within 14 calendar days of receiving your order to request a return. The item must be unworn, unwashed, unaltered and returned in its original condition and packaging, with all tags and hygiene seals attached.
CAN I RETURN A HIJAB AFTER REMOVING THE HYGIENE SEAL?
For hygiene reasons, an item may not be eligible for return once its hygiene seal has been removed, where permitted by applicable law. This does not affect your rights if the item is faulty or not as described.
WHICH ITEMS CANNOT BE REFUNDED?
A refund may be refused or reduced, where permitted by law, if the item has been worn, washed, altered or damaged after delivery. Items containing stains, makeup, oils, perfume, smoke, body odour or other noticeable smells may also be refused.
WHO PAYS THE RETURN SHIPPING COSTS
Customers are responsible for return shipping costs unless the item received is faulty, damaged upon arrival or incorrect. We recommend using a tracked delivery service.
WHEN WILL I RECEIVE MY REFUND?
Once your return has been received and inspected, we will notify you of its approval or rejection. Approved refunds will be issued to the original payment method within 14 days. Your bank or payment provider may require additional processing time.
HOW SHOULD I CARE FOR MY HIJAB?
Always follow the care instructions provided with your item. We generally recommend gentle washing at a low temperature, using a mild detergent, and allowing the hijab to air dry. Avoid harsh products that may damage the fabric or affect its colour.
WILL THE COLOUR LOOK EXACTLY THE SAME AS IT DOES ONLINE?
We make every effort to display our colours accurately. However, slight differences may occur depending on lighting, photography and your screen settings.
HOW CAN I CONTACT AYA MODESTY?
For any questions about your order or our products, please email us at info.ayamodesty@gmail.com We will be happy to assist you.